Return & Refund Policy
Last Updated: June 16, 2026
Our Return Policy
North Cove Wellness LLC accepts returns on all orders within 30 days of delivery. To be eligible for a return, items must be unused, undamaged, and in their original packaging. Whether you changed your mind, ordered the wrong item, or simply aren't satisfied, contact us and we'll walk you through the process.
Item Condition Requirement
To qualify for a refund or exchange, returned items must meet the following conditions:
- Unused and in the same condition as received
- In original packaging with all accessories and components included
- Returned within 30 days of the delivery date
Items that show signs of use, damage caused after delivery, or are missing original packaging may not be eligible for a full refund.
Return Shipping
Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit. Original shipping charges (if any) are non-refundable.
How to Start a Return
To request a return, contact our support team within 30 days of delivery:
- Email: support@northcovewellness.com
- Phone: (402) 979-6583
- Include your order number and the reason for your return
- We will respond within 1 business day with return instructions
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed. Please note that your bank or card issuer may require additional time to post the refund.
Defective or Incorrect Items
If your item arrived defective, damaged in transit, or is not what you ordered, please contact us immediately. We may issue a refund or replacement without requiring a return shipment in these cases.
Shipping Damage
If your item arrived damaged in transit, please contact the carrier directly to file a damage claim:
- USPS: 1-800-275-8777 or usps.com/help/claims.htm
- UPS: 1-800-742-5877 or ups.com/us/en/help-center/claims-support
- FedEx: 1-800-463-3339 or fedex.com/en-us/customer-support/claims.html
If you're unsure which carrier delivered your package, email us at support@northcovewellness.com and we will help.
Contact Us
Email: support@northcovewellness.com
Phone: (402) 979-6583
Address: 206 S 19th Street, Omaha, NE 68102