Shipping Policy
Last updated: June 16, 2026.
How We Fulfill Orders
North Cove Wellness works with trusted third-party wholesale suppliers and fulfillment partners to ship your order. We do not ship from our own warehouse — your item is dispatched directly from our supplier to your address. We are transparent about this because it directly affects delivery times, which are longer than typical same-day or next-day shipping.
Where We Ship
We currently ship within the United States only.
Order Processing
Orders are processed within 1 to 3 business days, Monday through Friday, excluding US holidays. You will receive a confirmation email when your order is placed and a second email with tracking information once your order ships.
Shipping Rates and Delivery Estimates
Shipping is free on all orders.
Delivery times vary based on where the product ships from:
- US Warehouse Products — 3 to 8 business days: Select products in our catalog ship from domestic US warehouses (1–2 days processing + 2–6 days transit). These product pages note the faster estimated shipping window.
- Standard Products — 8 to 17 business days: Most products ship from our overseas supplier warehouses and transit through standard international logistics (1–3 days processing + 7–14 days transit).
Delivery estimates are not guarantees, though most orders arrive within the estimated window.
Orders are shipped via USPS, UPS, FedEx, or standard international carriers depending on the product and warehouse location.
Order Tracking
Every order includes a tracking number, emailed to you once the package is dispatched. Please allow 2 to 3 business days for tracking information to update after you receive it.
Lost, Delayed, or Damaged Shipments
If your tracking has not updated for 10 business days, or your order arrives damaged, contact us with your order number and photos if applicable. We will resolve the issue promptly.
Returns, Refunds, and Exchanges
We accept all returns within 30 days of delivery. Return shipping is the customer's responsibility. For returns, refunds, or any other order concerns, please contact us at support@northcovewellness.com. Full details are in our Return & Refund Policy.
Contact
North Cove Wellness LLC
206 S 19th Street
Omaha, NE 68102
United States
Phone: (402) 979-6583
Email: support@northcovewellness.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time