Refund policy
Return & Refund Policy
Last Updated: June 12, 2026
30-Day Returns
North Cove Wellness LLC accepts returns on all orders within 30 days of delivery. Whether you changed your mind, ordered the wrong item, or simply aren't satisfied, you may return your item for a full refund.
Item Condition Requirement
To qualify for a refund or exchange, returned items must meet the following conditions:
- Unused and in the same condition as received
- In original packaging with all accessories and components included
- Returned within 30 days of the delivery date
Items that show signs of use, damage caused after delivery, or are missing original packaging may not be eligible for a full refund.
How to Start a Return
Email support@northcovewellness.com with your order number and reason for return. We respond within 1 business day with return instructions and the return address.
Return Method and Costs
Returns are sent by mail. Return shipping is the customer's responsibility. There are no restocking fees.
Damaged or Defective Items
If your order arrives damaged or defective, contact us at support@northcovewellness.com within 30 days of delivery and we will resolve it with a replacement or full refund.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
Contact Us
Email: support@northcovewellness.com
Phone: +1 (402) 979-6583
Address: 206 S 19th Street, Omaha, NE 68102